Frequently Asked Questions

Tell me about the Micro grill—is it really powerful enough?

Why do you use pellet grills?

How far in advance should I book?

What is your cancellation policy?

Can I get a refund or credit after my event?

What payment methods do you accept?

What is the delivery window?

How is delivery distance calculated?

What if my venue doesn't allow the grill?

What is included in setup?

When do I need to pay the delivery fee?

What happens if there's bad weather on my event date?

Can I reschedule for free?

What age restrictions apply?

What if the equipment gets damaged?

Are you responsible for equipment damage at my venue?

What should I do if something breaks during my event?

Who is responsible if someone gets hurt?

What supplies are included in the rental?

Do you provide charcoal or propane?

Can you provide equipment for a smaller group?

Are you responsible for getting venue permits?

How do I know if my venue allows grills?

What if the venue has last-minute restrictions?

What if I want multiple small grills instead of one large grill?

Can I combine different grill sizes for one event?

What add-ons pair best with grilling?

Should I add a side table for food prep?

How many grills do I need for 50+ people?

What's the benefit of Premium Utensil Sets?

Can I rent a grill cover for outdoor weather?

Should I upgrade to a Mega grill if I'm unsure?

Are there discounts for extra grill rentals?

What makes the Heritage grill special for large tailgates?

Can I add food preparation items to my rental?

How can I contact Tailgate2Go?

What if I have questions about the terms?

Can you accommodate special requests?